ABN Remote Support

Secure remote access using TeamViewer allows your technician to see and interact with your computer. To begin, click on one of the links below:

Remote Support - PC

Remote Support - Mac

Your technician will guide you through the process of enabling the remote support session.

Questions or Comments? Please use our contact form or call us at 847.247.0700.

Network Monitoring and Management

To maintain your network, we manage the ongoing updates and security patches for devices across the network. Through 24/7 monitoring, we manage network availability and security. Monitoring can cover the entire network infrastructure, servers, bandwidth usage, intrusion detection, and environmental conditions. Small to mid-sized organizations can have the network security and reliability of a large enterprise.

Firewall Configuration and Management

Firewalls are a key component of network security, but they are only as effective as the administrators who create and maintain their rules. ABN’s certified network engineers understand how to select and configure firewalls to match your organization’s needs.

As part of our multi-layered approach to network security, we also offer network intrusion detection services that not only monitor network communications but can actively respond to malicious activity. These services provide protection against attacks from outside the network and also from unauthorized activity from inside the network.

Spam and Malware Protection

With spam making up 80-95% of all email on the internet, it’s essential to keep spam under control. Besides being an annoyance and productivity drain, spam is also a common point for malware entry into your organization. ABN uses multiple tools to scan and block spam and to protect against malware threats. Our network team constantly updates these tools to ensure that they manage the newest threats and techniques.

Backups, Disaster Recovery, and Business Continuity

ABN can elect and provide the best backup option for your organization, whether it is tape, disk-to-disk, or online. Daily, we manage and monitor server backups and when required, we restore files or entire drives for you.

Through our partnership with Advanced Business Group, we can provide a secure, automated online backup solution for PCs, Macs, servers, and application data. Assured Backup & Recovery is a monthly subscription service with no long-term commitments and no hardware to purchase. It’s ideal for mobile workers and remote offices.

In the event of a disaster, having your data safely backed up is critical, but how do you get the hardware, software, and infrastructure you need to get back to work? ABN can help you identify and prioritize your requirements before a disaster strikes. Then, through our partnership with a major office property developer, your business can quickly relocate temporarily to one of their office centers. There are server rooms and full network infrastructure at these sites so you can resume full operations.

Networks

Well-designed networks allow users to access your applications and your data on a variety of devices from almost anywhere. These networks are designed for tightly controlled security, rock solid reliability, and with the flexibility to easily adapt to changing technology and changing threats. ABN’s certified network engineers have the training and experience to design, build, and maintain these advanced networks.

To maintain these networks, we offer 24/7 network monitoring to manage performance and security. This monitoring can cover the entire network infrastructure, servers, bandwidth usage, intrusion detection, and environmental conditions. Small to mid-sized organizations can have the network security and reliability of a large enterprise.

Network and Internet Connectivity

Through our partnership with Advanced Business Group, we offer a variety of methods for connecting office sites, connecting users to file, application, and web servers, and for internet access. Unlike typical broadband cable and DSL connections, we offer T1, T3, and OC3 connections with equally fast upload and download speeds. These connections are not shared connections like broadband connections, so your data is not transmitted across the public internet, and bandwidth doesn’t decrease as more users share the connection. Learn more about these services.

Mobility

Field-based and home office users can have the same secure connectivity to your file servers and application servers as office-based users via virtual private networks. This inexpensive VPN service ensures that your data is secure as it moves across the public internet. Compatible with cellular data services like Verizon’s mobile broadband cards, a VPN combines security with mobility.

Android, iPhone, and Other Smart Phones

We can assist in setting up and supporting email synching on iPhone, Android OS, and other smart phone models. Through Advanced Business Group, we also offer hosted Blackberry Enterprise Server for Blackberry users.

IP Telephony and Unified Messaging

If you want to bring all of your email, voice mail, and faxes into a single mailbox for ease of access, ABN can work with our IP telephony partners to bring it all together for you.